All orders are shipped in a plain brown box with no indication of what's inside the box on the outside of the package. This is to maintain absolute discretion, so you can shop with confidence that no one will know what you've ordered.
We ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, we cannot take responsibility if your country's customs doesn't allow Adult Products into the country. If your order isn't allowed into our country, we are unfortunately unable to provide a refund, so it's best to find out about any restrictions your country may have before placing an order. We strongly suggest you select Expedited or Xpresspost shipping because they both have a tracking number, this way you'll be able to track your order during the shipping process. Small Package Air and Surface DO NOT have a tracking number.
We ship to every location in Canada and the United States. We will ship your package with either of the following companies, whichever will get your package to you the fastest; Canada Post, UPS, Canpar, Fedex or Purolator. You will receive an email when your order is shipped with the carrier used and the tracking number for your package.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page. All products are shipped with Canada Post, when your package arrives in the United States it can be tracked at the USPS website using the provided tracking number.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Canada Post will leave 2 notices for your package to be picked up from your local Canada Post office, after the second notice, they will keep the package for an additional 10 days, after which the package will be returned to us. If you require the package to be shipped back to you, you will have to pay for the shipping costs, if you require a refund for the order, the refund will be minus the return shipping costs.
Items sent with the Free Shipping Promotion/Option will be sent regular mail. If you require your purchases faster, it's suggested it you choose Expedited, Xpresspost or Priority shipping. Orders sent to the United States with Free Shipping are shipped via Small Package Air USA and DO NOT have a tracking number and takes approximately 4-12 business days to arrive. We strongly suggest you select Expedited or Xpresspost shipping because they both have a tracking number, this way you'll be able to track your order during the shipping process.
The Free Shipping promotion is on all orders where the subtotal of the order is over $49 on orders shipped to Canada and United States. Orders shipped to addresses outside of Canada and United States are not included in the Free Shipping Promotion.
Free Shipping is applicable on the order's subtotal that are over $49 after a coupon code is inputted.
To get accurate delivery standards use the Canada Post website where you're able to input our postal code (N6G 0Y2) and your postal code to see Canada Post's Shipping Delivery Standards to your location based on the different shipping methods.
Please keep in mind again, we will ship your package with either of the following companies, whichever will get your package to you the fastest; Canada Post, UPS, Canpar, Fedex or Purolator. You will receive an email when your order is shipped with the carrier used and the tracking number for your package.