You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
Orders placed using Sezzle as the payment method cannot be cancelled or returned for a refund. This is because Sezzle has a very complicated return/refund policy, making it almost impossible for customers to get back the full amount paid and usually takes several weeks. They also charge a hefty fee for refunds which will have to be passed on to the customer. For these reasons, we do not offer refunds for Sezzle orders.
You should be aware that because of the personal nature of these products, we do not accept returns on opened items. Make sure that you're sure of the size of what you're purchasing, the product descriptions are as detailed as possible with sizes and material.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If your toy stops working for any reason, you will have to pay the return shipping cost if it's within 3 months of the purchase date. After 3 months, we're unable to process a defective replacement. You will have to contact the manufacturer to verify their warranty and they will process a replacement based on their return, defective or warranty status.
Please note that some manufactures manage defective product replacement on their own, if you have a defective toy please contact us, if we're able to send out a replacement we'd be more than happy to do that, however, if the product is from one of the companies that manage defective product replacement, we will give you their contact details.
After an order is placed it cannot be cancelled, this is because orders are processed by the shipping department as soon as possible to ensure you receive it quickly. Our shipping department works overnight and on weekends when our customer service department doesn't.